Support and Operations

Refunds, your Finance balance and payouts, and scanning tickets at the door.

3 articles in “Support and Operations”

Finance and payoutsHow your Finance balance works, when your money becomes available, and how payouts are reviewed and paid.
Refunds — the organizer sideHow to approve or reject a refund request, who pays the fees, and what changes when you cancel an event.
Scanning tickets at the doorHow check-in works, what each scan result means, and scanning without an internet connection.

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A question about a ticket or booking?

The organizer answers about the time, entry, seats and refunds. Open your order and tap the organizer's picture or name to reach their page and ways to contact them.

This is how the organizer shows on your order. Tap them:

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Paid and no ticket, or an account problem?

Makan support solves it with you. We reply within a working day, Sunday to Thursday.

Have your order number (it starts with MKN) and the transaction number from your bank or wallet ready.

Write to Makan support

Have an organizer account? Write to us at support@mkan.co

Want to sell tickets or list a venue for booking? Become an organizer

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