Your account and security

    For buyers

    Two-factor authentication, trusted devices, and what happens when you change your credentials.

    AccountTwo-factor authenticationSecurity

    Two-factor authentication (2FA)

    You don't need an account to buy tickets, but having one lets you see all your orders in one place and add extra security with two-factor authentication (2FA).

    Once enabled, signing in asks for a 6-digit code from your authenticator app in addition to your usual sign-in.

    Turning on 2FA

    1. Open your account settings and start two-factor setup.

    2. Scan the QR code with an authenticator app.

    3. Enter the 6-digit code it shows you to confirm and enable 2FA.

    Trusted devices

    Once you verify 2FA on a device, you can mark it as trusted so you are not asked for a code again on that device for a while (30 days).

    Common questions

    Didn't find your answer?

    A question about a ticket or booking?

    The organizer answers about the time, entry, seats and refunds. Open your order and tap the organizer's picture or name to reach their page and ways to contact them.

    This is how the organizer shows on your order. Tap them:

    Open my orders

    Paid and no ticket, or an account problem?

    Makan support solves it with you. We reply within a working day, Sunday to Thursday.

    Have your order number (it starts with MKN) and the transaction number from your bank or wallet ready.

    Write to Makan support

    Have an organizer account? Write to us at support@mkan.co

    Want to sell tickets or list a venue for booking? Become an organizer

    Sponsorship or press? Contact us