Refunds and cancellations
For buyers
How to request a refund, and when a ticket is eligible.
Requesting a refund
You can request a refund yourself from your ticket or order, with a reason. The organizer then reviews it and approves or rejects the request.
If approved, the refund is sent back to your original payment method (Card or ZainCash), minus any provider and platform fees where they apply.
Steps to request a refund
Open the ticket or order from My Tickets or your confirmation email.
Choose "Request refund" and enter a reason.
Wait for the organizer to approve or reject the request — you will be notified either way.
If approved, the refund is sent back to the payment method you used.
Eligibility
A refund request needs every ticket in the order to still be unused, and the event must not have started yet. Each event sets its own refund window (for example a number of hours after purchase, or a fixed number of days) — some events don't allow refunds at all, or ask you to contact the organizer directly. When an event hasn't set a specific window, you can request a refund any time before the event starts. Free tickets can't be refunded, since nothing was charged for them.