Contacting support
For buyers
The fastest ways to get help with an order, payment, or account issue.
SupportContactHelp
How to reach us
For anything not covered in these articles, use the contact/support option in the app or on the site, or the chat bubble if you see one.
For a specific ticket refund, use "Request refund" on that ticket instead of a general message — it routes straight to the organizer who can act on it.
What to include
Share your order or reservation reference, the event name, and a short description of the issue — this helps support find your purchase quickly.